Case Study – Record Management

Case Studies

Case Study – Record Management

Introduction

A global financial institution is exploring to reduce their record management cost without compromising on accurate and up to date archives. The number of deliveries has been increasing over the years and it is crucial for them to have the information at hand for their day-to-day operations. They seek Mitsui-Soko Singapore’s help to design a solution that will help them with this.

 The Challenge

Monthly record management costs need to be reduced against an increased number of daily delivery of documents stored at Mitsui-Soko. The solution must not disrupt operations.

 Solution

We use our digitization option to solve the challenge. All documents are scanned as a PDF file, with the quality of the images in compliance with regulations set out by the Singapore Government. The files are now stored in external hard disks at the customer’s office. They can retrieve the files they need easily at any time without the need for external assistance. Should the actual documents be needed, they can call Mitsui-Soko and have it normally delivered.

Results

The customer’s deliveries dropped by 40% within a month of implementation. This reduced their monthly cost, along with staff feedback that searching for the correct document is now much easier with the help of indexing and various key fields that were created for search purposes.